Information We Collect

When you work with Texnovalex Systems, we collect information that helps us provide better interior flower design services. This includes your contact details when you reach out to us, project preferences you share during consultations, and property information needed for our design work.

Personal Information

• Name and contact information (email, phone, address)
• Property details and measurements for design projects
• Design preferences and budget information
• Photos of spaces you'd like us to work on
• Communication records from our consultations

Technical Information

Our website automatically collects basic technical information when you visit, including your IP address, browser type, and pages viewed. We use this data to improve our website's performance and understand which services interest our visitors most.

How We Use Your Information

We use your personal information primarily to deliver our interior flower design services effectively. This means creating personalized design proposals, coordinating installation schedules, and maintaining ongoing communication about your project.

• Creating customized flower arrangement designs for your space
• Scheduling consultations and installation appointments
• Sending project updates and maintenance reminders
• Processing payments for our services
• Responding to your questions and support requests

Information Sharing

We share your information only when necessary to complete your project or when required by law. This might include sharing your address with our delivery team or providing project details to our installation specialists.

Service Providers

We work with trusted partners in Baku and throughout Azerbaijan to deliver our services. This includes flower suppliers, delivery services, and installation technicians. These partners receive only the information they need to complete their part of your project.

Legal Requirements

We comply with Azerbaijan's data protection laws and may share information when legally required to do so. This could include responding to court orders or regulatory inquiries.

Data Security

Protecting your information is a priority for us. We use industry-standard security measures to protect your data both online and in our physical offices. This includes encrypted data transmission, secure storage systems, and limited access to your information.

Our team receives regular training on data protection practices, and we review our security measures annually to ensure they meet current standards. However, no system is completely secure, so we encourage you to use caution when sharing sensitive information online.

Your Rights

You have several rights regarding your personal information. You can request to see what information we have about you, ask us to correct any mistakes, or request that we delete your data entirely.

Access and Correction

If you want to review or update your information, just contact us. We'll provide you with a copy of your data and help you make any necessary corrections. This service is free, and we'll respond within two weeks of your request.

Data Deletion

You can ask us to delete your information at any time. Keep in mind that we may need to retain certain records for tax and legal purposes, but we'll delete everything else and confirm the deletion with you.

Data Retention

We keep your information for as long as we need it to provide our services and meet our legal obligations. For active clients, we maintain your data throughout our working relationship and for two years afterward in case you need warranty service or want to work with us again.

Project photos and design records are typically kept for three years, as clients often return for seasonal updates or additional rooms. Financial records are retained according to Azerbaijan tax law requirements.

Cookies and Website Data

Our website uses cookies to improve your browsing experience. These small files help us remember your preferences and analyze how visitors use our site. You can disable cookies in your browser settings, though some website features may not work properly without them.

We use analytics tools to understand which pages are most popular and how visitors navigate our site. This information helps us improve our website and create better content for potential clients.

International Data Transfers

Your information is primarily stored and processed in Azerbaijan. Occasionally, we may use international service providers for specific functions like email delivery or website hosting. When this happens, we ensure these providers meet appropriate data protection standards.

Changes to This Policy

We review and update this privacy policy annually or when we make significant changes to our data practices. When we update the policy, we'll post the new version on our website and notify existing clients by email.

Continued use of our services after policy updates means you accept the changes. If you have concerns about any updates, please contact us to discuss them.